FAQ
Q: How can I place an order on Global-dala?
A: Placing an order is quick and easy! Simply browse our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details. Once your order is confirmed, we will take care of the rest.
Q: What payment methods do you accept?
A: We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the convenience of payment through PayPal for added security and ease of use.
Q: Do you offer international shipping?
A: Currently, we ship within the United States only. We apologize for any inconvenience caused, but we are focused on providing a seamless shopping experience for our customers nationwide. We appreciate your understanding and support.
Q: How long will it take for my order to arrive?
A: We strive to process and ship orders as quickly as possible. Our estimated delivery timeframes vary depending on your location and the shipping method chosen. You can find more information about estimated delivery times during the checkout process.
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact our customer service within 14 days of receiving your items. We will guide you through the return process and provide instructions for returning the product. Please note that certain items, such as intimate apparel and personalized items, may not be eligible for return due to hygiene or customization reasons.
Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment and estimated delivery date.
Q: How can I contact your customer service team?
A: We are here to assist you. You can reach our customer service team by by filling out the contact form on our website. We strive to respond to all inquiries within 24-48 hours.
Q: Are the products on Global-dala eco-friendly?
A: We are committed to sustainability and strive to offer eco-friendly products whenever possible. We carefully select brands and products that align with our values, emphasizing ethical practices, use of eco-friendly materials, and reduced environmental impact.
Q: Do you offer gift wrapping services?
A: Currently, we do not offer gift wrapping services. However, our products are thoughtfully packaged to ensure they arrive in excellent condition, making them suitable for gifting.
Q: I have a question that is not listed here. How can I get assistance?
A: If you have any additional questions or need further assistance, please don't hesitate to contact our customer service team. We are here to help and ensure your experience with Global-dala is nothing short of exceptional.